Hotel Clerk Supervisor at All Stars Motor Inn

All Stars Motor Inn, located in Richmond, BC, is seeking two experienced and dedicated individuals to join our team as Hotel Clerk Supervisors. As a permanent, full-time position, this role offers a competitive salary of $24.59 per hour for 40 hours of work per week. If you have previous experience in the hospitality industry, excellent communication skills, and a passion for providing exceptional customer service, we invite you to apply.

Job Details:

• Location: 7311 Westminster Highway, Richmond, BC, V6X 1A3
• Salary: $24.59 hourly
• Hours: 40 hours per week
• Terms of employment: Permanent, full time
• Work schedule: Day, Evening, Night, Weekend, Shift, Early Morning, Morning
• Start date: As soon as possible
• Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
• Vacancies: 2

Responsibilities: As a Hotel Clerk Supervisor at All Stars Motor Inn, your main responsibilities will include:

1. Assisting clients/guests with special needs, ensuring their comfort and satisfaction.
2. Coordinating, assigning, and reviewing work to ensure efficient operation of the hotel.
3. Establishing work schedules and procedures, coordinating activities with other departments.
4. Hiring and training staff, ensuring they are knowledgeable about job duties, safety procedures, and company policies.
5. Requisitioning materials and supplies to maintain appropriate inventory levels.
6. Resolving work-related problems and preparing progress reports.
7. Handling room reservations, check-ins, and departures, as well as calculating charges and receiving payments.
8. Investigating and resolving guest complaints and claims promptly and professionally.
9. Balancing cash and completing necessary financial reports and forms.
10. Providing general information about hotel facilities, services, and local points of interest.
11. Following emergency and safety procedures to ensure guest and staff well-being.
12. Performing clerical duties, such as faxing, filing, and photocopying, to support office operations.

Requirements: To be considered for this role, the following qualifications and attributes are required:

1. Education: College/CEGEP degree in hospitality or a related field.
2. Experience: 2 years to less than 3 years of experience in a hotel, motel, or resort setting.
3. Computer Skills: Proficiency in word processing software, spreadsheets, databases, and reservation systems.
4. Security and Safety: Must be bondable.
5. Work Conditions: Attention to detail, ability to work in a fast-paced environment, and standing for extended periods.
6. Personal Suitability: Client-focused, dependable, efficient interpersonal skills, excellent oral and written communication, flexibility, organized, team player, and reliable.

How to Apply: To apply for this position, please submit the following documents:

1. Cover letter expressing your interest in the role.
2. CV outlining your relevant experience and qualifications.

If you have previous experience in the hospitality industry and possess excellent customer service skills, join the team at All Stars Motor Inn as a Hotel Clerk Supervisor. We offer a supportive work environment, competitive salary, and a range of benefits. Apply today and become a part of our dedicated team, committed to providing exceptional service to our guests.