Grosvenor Casino
Job Description:
As a Cashier at Grosvenor Casino, you will play a pivotal role in ensuring an exceptional customer experience by acknowledging, welcoming, and assisting customers across all areas. Living our values of Service, Teamwork, Ambition, Responsibility, and Solutions is integral to this role. Collaboration with the larger casino supervisory team and strict compliance with gambling regulations, AML, and Safer Gambling practices are essential aspects of the position.
Duties:
- Ensure compliance with the Gambling Act, licensing objectives, codes of practice, AML, and Safer Gambling regulations.
- Adhere to financial transaction thresholds and escalate exceptions to the Duty/Gaming manager.
- Accountable for the protection of company assets and development of security procedures.
- Train and develop a pool of cash desk breakers in collaboration with gaming managers.
- Conduct regular appraisals and reviews for team members.
- Responsible for the accurate handling of financial transactions, ensuring precision and adherence to established standards.
- Collaborate with the casino supervisory team to maintain a secure environment, following security procedures, and developing new processes for enhanced efficiency.
- Conduct regular training sessions for the team on cash desk operations and security measures.
- Act as a point of reference for cashier training and queries, providing guidance and support as needed.
- Conduct cash desk competency interviews for new hires and assess their readiness for the role.
- Coordinate with the Duty/Gaming manager to address exceptions and discrepancies in financial transactions promptly.
- Play a key role in continuous improvement projects aimed at reducing costs per tonne and improving operational efficiency.
Requirements:
- A history of accurate transactional work as a Cashier, acting as a role model for other team members.
- Strong understanding and familiarity with legislation, codes, and procedures related to the cash desk.
- Thorough understanding of the cash desk computer system.
- Current PFL licence issued by the Gambling Commission.
- Availability for shifts at any time, including weekends and bank holidays.
Salary:
- $30,000.00 Yearly
Benefits:
- Fantastic Rewards Package: Including benefits, bonuses, and exciting club-specific competitions.
- Induction for Success: Comprehensive program to familiarize you with Grosvenor values and culture.
- Learning and Development: Opportunity to learn and grow with experienced industry professionals.
- Exciting Project Work: Involvement in impactful projects with your fresh ideas valued.
- People-Focused Culture: A supportive and nurturing work environment.
- High-Performing Culture: Embracing high performance and helping you reach your full potential.
- Emphasis on Growth: Commitment to fostering individual and team growth.
FAQs:
Q: What are the working hours for a Cashier at Grosvenor Casino?
A: Cashiers must be available for shifts at any time of the day, including weekends and bank holidays.
Q: What qualifications are required for a Cashier role?
A: A history of accurate transactional work, strong understanding of cash desk-related legislation, and a current PFL licence are essential.
Q: Is there room for career growth at Grosvenor?
A: Yes, Grosvenor emphasizes individual and team growth, providing opportunities for career progression.
Q: How are exceptional contributions recognized?
A: Beyond a competitive salary, Grosvenor offers a rewards package that includes benefits, bonuses, and exciting club-specific competitions.
Q: How is the security of assets maintained in the casino?
A: Security procedures are strictly followed, and new processes are developed in collaboration with gaming/casino managers to enhance efficiency and keep assets secure.
Q: Are there opportunities for professional development at Grosvenor?
A: Yes, Grosvenor provides learning and development opportunities, allowing you to learn and grow with experienced industry professionals.
Q: What does the induction program entail?
A: The comprehensive induction program familiarizes new employees with Grosvenor values and culture, ensuring they are well-prepared for their roles.
Q: How are outstanding contributions recognized and rewarded?
A: Grosvenor offers a fantastic rewards package that goes beyond a competitive salary, including benefits, bonuses, and participation in exciting club-specific competitions.
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